See our COVID-19 updates for Residents, Guests, and Associates. Learn More.

Why You Should Ask About 24/7 On-site Apartment Maintenance in West Lafayette

It just hit midnight, and while you’re off to sleep, you start to feel a light dripping. Glancing up, you notice a wet circle on the ceiling that’s ever so slightly growing bigger ? Is there an emergency line for maintenance? How much time will it be before they arrive? Will you have to wait until the next morning? Or were you savvy enough to live in a complex with 24/7 on-site emergency apartment maintenance in West Lafayette?

What Specifically Constitutes An Emergency Maintenance Call?

Master bedroom in West Lafayette apartments.

With a little luck, almost all of your apartment maintenance calls will be simple. You might discover that your stopped up sink drain needs a a tad bit more finesse than a squirt of Drano. Or you accidentally put a gash in the wall trying to put up pictures. These can be annoying snafus that can hang on until the next day instead of needing a rushed repair during the midnight hour.

Then there are some problems that need immediate action. Forget about a leaky pipe and all your stuff in your 1-bedroom apartment could have serious damage. A broken smoke detector can keep you -- and your neighbors -- awake all night. Emergency maintenance might also be called for when your the HVAC breaks during intense weather. Remember, any problem which will endanger your things or life is a call to your emergency maintenance hotline.

Why Insist On 24/7 On-Site Emergency Apartment Maintenance In West Lafayette?

Exterior view of a West Lafayette apartment community.

Every apartment in West Lafayette should have some method of emergency maintenance, but the expertise and response can be vastly different. You can tell how rapidly your after-hour requisitions will be attended to by what takes place after you call in a repair. For some apartments, the off-hours phone number routes to an on-site maintenance tech that can show up fix the situation right away or return a quick call back after you leave a text to a voicemail box, which then is forwarded to the night manager, who then forwards the request to an outside contractor,who then drives over to your home to assess the damage.

The response between the two situations can seem overwhelming, especially when you’re worried about getting to safety . If your building has round the clock emergency maintenance, then someone who can help should arrive there as soon as possible or at the very least estimate their time of arrival. That’s so much more amiable than sitting around for hours hoping an outside service is coming.

Three Questions You Should Ask On An Apartment Tour

Exterior view of a West Lafayette apartment building.

While you go on an apartment tour and see the list of apartment amenities in West Lafayette, you should also find out about their maintenance procedures. Especially, ask these three questions:
  • Does the apartment complex employ on-site technicians or do they use subcontractors?

  • Can you submit maintenance requests by online or phone?

  • What is the off-hours maintenance plan of action ? Approximately, how many minutes does it take for maintenance to help?

These are responses that you should be aware of before it’s midnight and you’re wading through the cascading water coming from your upstairs neighbor’s toilet.

The Ivy Towns and Flats Is Proud to Use 24/7 On-Site Apartment Maintenance

With The Ivy Towns and Flats, we want you to feel safe and secure in your apartment home. That is why we offer on-site maintenance technicians that can answer any emergency repairs day or night. Call us at 765-300-4521 or push the “book a tour” button today!

The Ivy Towns and Flats
1900 Foxglove Way
West LafayetteIndiana 47906
Phone: 765-300-4521
Get Directions
Office Hours
  • Monday  9:00 - 6:00
  • Tuesday  9:00 - 6:00
  • Wednesday  9:00 - 6:00
  • Thursday  9:00 - 6:00
  • Friday  9:00 - 6:00
  • Saturday  10:00 - 5:00
  • Sunday  CLOSED
Apartments Close to West Lafayette, IN
J.C. Hart is an equal housing opportunity provider.
The Ivy Towns and Flats
The Ivy Towns and Flats is a luxury apartment community located at Sagamore Pkwy W and Cumberland Ave. in West Lafayette. Owned and managed by the J.C. Hart Company, we're dedicated to helping our Residents feel at home. We offer various floor plans and amenities to fit any lifestyle, and our Residents love living near Purdue University.
View Floor PlansSchedule a Tour