Join the J.C. Hart Team! Click here to see our current job openings.

Why You Should Ask About 24/7 On-site Apartment Maintenance in West Lafayette

August 07, 2020
Patio at North Haven

It’s late at night, and while you’re off to sleep, you begin to feel a light dripping. Glancing up, you notice a wet circle on the ceiling that’s starting to get bigger . Anxiety sets in as you scamper to find a pot or waste paper basket to capture the water.

What’s your next action? Is there an emergency line for maintenance? How much time will it take for them to get there? Will you have to wait until normal business hours? Or were you smart enough to live in a complex with 24/7 on-site emergency apartment maintenance in West Lafayette?

What Specifically Constitutes An Emergency Maintenance Call?

Master bedroom in West Lafayette apartments.

With a little luck, almost all of your apartment maintenance calls will be minor. You might discover that your clogged shower drain requires a a tad bit more muscle than a squirt of Drano. Or you accidentally put a gash in the wall trying to put up your new TV. These can be irritating snafus that can hang on until the next day instead of needing a rushed house call during the midnight hour.

Then there are those problems that need urgent action. Forget about a water leak and all your furniture in your 1-bedroom apartment could have serious damage. A broken fire alarm can keep you -- and your neighbors -- up all night. Emergency repair may also be called for when your if they are on another emergency repair]153]. {{Other times your is sent to a voicemail box, which then goes to the night manager, who then forwards the request to a contract maintenance service,who then drives over to your home to see what’s going on.

The response between the two methods can seem overwhelming, especially when you’re worried about getting to safety . If your building has 24-hour emergency maintenance, then someone who can help should arrive there as soon as possible or at least give you an ETA. That’s so much better than waiting for hours hoping a contractor is coming.

Three Questions You Should Ask On An Apartment Tour

Exterior view of a West Lafayette apartment building.

While you go on an apartment tour and see the list of apartment amenities in West Lafayette, you should also find out about their maintenance procedures. Especially, ask these 3 questions:
  • Does the building employ on-site technicians or do they use subcontractors?

  • Can you submit maintenance requests by online or phone?

  • What is the off-hours maintenance procedure ? Approximately, how many minutes does it take for someone to help?

These are responses that you should be aware of before it’s midnight and you’re wading through the apartment flood from your upstairs neighbor’s toilet.

The Ivy Towns and Flats Is Proud to Use 24/7 On-Site Apartment Maintenance

With The Ivy Towns and Flats, we want you to feel safe and secure in your apartment home. That is why we offer on-site maintenance technicians that can answer your emergency repairs 24/7/365. Call us at 765-300-4521 or push the “book a tour” button today!